On Monday Twitch launched the Subscription Tiers beta, and with that came some API changes that have fundamentally changed how new subscriptions behave. New subscriptions are now similar to resubs in that they have to be “shared” before they are displayed in chat. While Twitch’s old system, known as “twitchnotify” (which is essentially an IRC bot) is still in place, it fires as soon as the new subscription has been billed and does not wait until it has been shared, which was causing duplicate alerts as viewers often wait before “sharing” their new subscription.
Today we’re ending support for “twitchnotify”, so be sure to tell your viewers to share their new sub in chat if they want an alert to pop up. Your sub count in Ticker will still be accurate because it uses a different endpoint. Twitch plans on removing “twitchnotify” completely in the coming weeks. You can read up on the technical details here.
We’ve heard your suggestions about adding subscriber “scores” to Ticker so you’ll know your progress towards new emote slots, and we’ve asked Twitch to add this information to the API. As explained in the linked thread, Twitch is looking into adding it. We’ll let you all know when it’s added, and our system will support it. If Subscription Tiers comes out of beta without this feature implemented from Twitch, we’ll look into adding it ourselves.